ISPWEB | IT Maintenance & Support

Our standard Support Contract gives clients a guaranteed time for ISPWEB to respond to a request for support. IT support is conducted by phone or in person as appropriate. Our commitment to working closely with our clients is reflected in our maximum 4 hour support response time.

We are proactive in our approach to IT, which means checking backups, disks and disk space, ensuring Anti-Virus updates are in order and general housekeeping. These high standards help you protect your IT system from the unexpected. Each support contract contains an OLA (Operation Level Agreement) which outlines the role and responsibilities of both parties, so you know exactly what to expect from our IT support services.